Click on the ‘Register’ button found on the top right of the page. At the registration page, select the type of user you would like to be registered as (Individual or Corporate User).
Fill in the required fields and proceed to click on ‘Sign Up’. You are now ready to shop with us!
How do I update my details?
All your personal details can be found under your account settings. To edit your existing details (e.g. address or mobile number), simply sign in and click on ‘My Account’ (at the top right hand corner of the page) followed by ‘Account settings’.
I forgot my password. What should I do?
Go to the ‘Sign In’ page and click on ‘Need help?'. Enter your email address in the field provided.
An email with your new password will be sent to the email address you entered shortly.
Why can’t I sign in to my account?
There may be a problem with your password.
Please contact our FairPrice Online Team at 6844 4550 or send us an email here.
Why are some FairPrice store items not available online?
Our range of products may differ from the stores as each store has its own product range based on its size, demographics of the customers and other factors.
If you wish to suggest for an item to be added online, please contact our FairPrice Online Team at 6844 4550 or send us an email here.
Are the prices online and at FairPrice stores the same?
The prices are the same except when there are exclusive promotion that are only available at FairPrice, FairPrice Finest, FairPrice Xtra and/or FairPrice Online. At times, there may also be specific in-store promotion where the price card will read ‘This store only’.
How do I find out more about Singtel Prepaid Card Service?
1. How to add to cart?
Choose the denomination which you wish to top up and click ‘Add to Cart’. You will be prompted to enter your prepaid mobile number. Once you have entered a valid prepaid mobile number, you will be directed to ‘My Cart’ page where you can proceed to ‘check out’ your order. Your prepaid card value will then be topped up shortly after payment has been done.
Unfortunately, you are unable to add other items into the cart if you have added any Singtel Prepaid Card into your shopping cart.
2. Having issues?
If you have entered a wrong hi!Card number or/and entered a wrong top-up amount, you may contact hi!Card Customer Service hotline for assistance at 1800 482 280, Mon – Sun: 8.00am to 8.00pm.
In an event that you have not performed the transaction but your account is debited, you may contact FairPrice Online Customer Service Team for assistance at 6844 4550, Mon – Fri: 9.00am to 9.00pm (except PH); Sat 9.00am to 5.30pm (except PH).
To find out more on Singtel hi!Card Frequently Asked Question, please click here.
To find out more on Singtel hi!Card Terms And Conditions, please click here.
What are the regular promotions and discounts?
(i) Purchase With Purchase (PWP):
• It is a promotion whereby you can purchase featured products at special prices for every S$25 spent in a single order.
• Customers are limited to 4 units of each featured product per order.
• This promotion is also valid in stores.
(ii) Must Buy (MB):
• It is a selected range of products which will be on offer every week.
• Customers are limited to 6 units of each item per order.
• This promotion is also valid in stores.
(iii) 5% Wine Discount:
• You will receive a 5% discount for purchase of 6 or more bottles of wine at all FairPrice outlets and FairPrice Online.
• This promotion is not applicable for wines on offer, Chinese and Japanese wines, liquor, beer and other alcoholic drinks.
• Just Wine Club (JWC) members are not entitled to the 5% wine discount.
How do I find special promotions and discounts?
You will see our best offers on our homepage as well as throughout our website. Click on them to find out more about the great deals.
Check out our monthly promotions by clicking the ‘Deals & Promotions’ tab at the top of the page.
What time will promotions with start dates be effective?
For promotions with effective start dates, they will be available to customers from 0600hrs onwards.
In the event that a promotion is still unavailable at 0600hrs, there might be a slight delay in its launch and we advise you to check back a few hours later.
How can I enjoy Just Wine Club (JWC) Promotions?
Sign up to be a JWC Member and enjoy 8% discount on all wines at all FairPrice outlets and FairPrice Online.
You will also receive exclusive invitation to JWC events including wine pairing dinners and private wine sales.
This promotion, however, is not applicable for Chinese and Japanese wines, liquor, beer and other alcoholic drinks. To find out more, please click here.
How do I use my promo code?
You may key in the promo code at your shopping cart page as follows:
Please ensure that your promo code is reflected before checking out.
Do discount promo codes apply to delivery/Click&Collect fee?
No, discount promo codes only apply to sub-total amount (cart value). You will still be required to pay any applicable delivery/Click&Collect fee.
What is My Shopping List?
My Shopping List is a comprehensive list of items saved by our customers for quick purchase of future FairPrice Online orders. You can save up to five Shopping Lists at any point of time.
Only registered users can make use of My Shopping List. Register with us now to create your very own Shopping List!
How do I create a Shopping List?
Go to ‘My Account’ page and click the ‘My Shopping List’ icon. Proceed to create one and name your Shopping List.
Add products and customise your shopping list the way you like it and enjoy the convenience of shopping with FairPrice Online!
How do I use My Shopping List?
Go to ‘My Account’ page and click the ‘My Shopping List’ icon.
Select your preferred list and the items’ prices and quantities will be shown.
You can amend your list by adding items while shopping or removing items via your Shopping List page.
You can also add an item or an entire list into the Checkout Cart at your Shopping List page.
How do I add items to a shopping cart?
Once you have found your desired product, click the ‘Add to Cart’ button below the product image:
How do I remove an item from my shopping cart?
Click on the cart icon located at the top right corner of the website. At the shopping cart page, click on the ‘Remove’ button:
Will my cart be lost if I close the window before checking out?
No, your cart will not be lost. It will be saved even if you have closed the window before check-out. You can retrieve your cart by signing in again.
What happens if I have exceeded the maximum quantity allowed for an item?
If you wish to order more than our maximum quantity for an item, please contact our FairPrice Online Team at 6844 4550.
How do I checkout?
Once you have finalized your shopping cart, click on 'Proceed to Checkout' as shown below:
More on Lucky Draw
What is the FairPrice Lucky Draw Portal and how does it work?
FairPrice Lucky Draw Portal lets you participate in FairPrice lucky draws with greater ease.
After a one-time registration, you will only need to present your NRIC during check-out to enter an upcoming lucky draw.
What is the difference between the old lucky draw process and the new Lucky Draw Portal?
The old process requires you to fill up an entry stub for each lucky draw. With the new Lucky Draw Portal, you only need to register once to take part in all future lucky draws.
Are FairPrice Online purchases eligible for lucky draw chances too?
Yes, all FairPrice Online purchases that meet the lucky draw criteria are eligible for lucky draw chances. This applies only to FairPrice Online users who have registered for the lucky draw program.
Why should I register?
The Lucky Draw Portal will replace the old lucky draw process which involves filling up entry stubs. In order to participate in future FairPrice lucky draws, you only need to register once. Registration is also free and simple.
How will this registration benefit me?
Registration via the Lucky Draw Portal will automatically qualify you to participate in all future electronic lucky draws. You will no longer need to fill in your details on physical stubs.
What information is required for registration?
• Name & NRIC/FIN number: for identification and verification purposes • Mobile number & Email address: to retrieve one-time password for signing into account • Mailing address: to notify winner(s)
*Please note that FairPrice Online members are not automatically registered in the Lucky Draw Portal. Members may enroll for their Lucky Draw Portal account via the My Account page.
I don’t know how to register, what can I do?
You can approach our service staff to assist you at the in-store kiosks. For online registration via FairPrice Online, you can call us at 6844 4550 and our assistant will guide you through the process.
When will my registration expire?
Your one-time registration will be valid for a lifetime.
Do I need to create a password for my account?
No, a one-time password will be generated and sent to your registered mobile number or e-mail address each time you sign in.
Is this a FairPrice membership?
No, this is an electronic portal which only allows you to participate in FairPrice lucky draws.
How are lucky draws conducted?
Winners are selected via a computerised draw using our custom-built software. This is held in a publicly accessible location, such as the FairPrice Hub Lobby.
How often are lucky draws conducted?
Lucky draws take place throughout the year. Please refer to in-store publicity materials for details of lucky draw promotions.
How do I check my lucky draw chances?
• SMS to 8241 1638 in the following format: • luckydraw<space>NRIC(E.g. luckydraw S1234567D) • Entering your NRIC/FIN number at in-store kiosks or at www.fairprice.com.sg/luckydraw
* FairPrice Online members can also check their lucky draw chances via the My Account page.
Will my lucky draw chances be reflected in real-time?
Chances will be reflected in your account between 12–36 hours after your purchase.
*For FairPrice Online purchases, your chances will only be awarded 24 hours upon delivery.
How long will my chances be valid?
All eligible chances are valid for the specific campaign period only.
Can I combine my account with another user to accumulate my chances?
No, each account is unique to a particular NRIC/FIN number. You may only accumulate chances on your own account.
Can I convert the chances to rebates?
No, chances cannot be converted, transferred or exchanged in any way.
How will I be informed if I am a winner?
You will be notified via mail or e-mail. Details of winners will also be published on posters in stores and on FairPrice’s website, www.fairprice.com.sg.
What will you do with my data/information?
It will only be used to facilitate the lucky draws and any other purposes that you have consented to. Your data/information will also be kept strictly confidential.
Will you send me promotional materials and/or marketing messages via e-mail or SMS?
We will only do so if you have indicated your consent during registration.
Orders & Payment
What makes up a Bulk Order?
Any order of 600 or more items purchased is considered a Bulk Order.
The delivery charge for a Bulk Order is S$26.75 (inclusive of GST).
How do I know if my order is confirmed?
An e-invoice will be generated and you will receive a confirmation email once your order is confirmed.
Why is there a difference in amount between my order confirmation email and the e-invoice?
Occasionally, there are adjustments due to product substitutions, daily price changes, out-of-stock products, special prices, mislabeling or mispricing etc.
FairPrice Online reserves the right to adjust the final bill (e-invoice) even after the online bill (order confirmation email) has been sent to you and these adjustments are final.
You have our assurance that all our adjustments made are fair.
How do I cancel my order?
You may contact our FairPrice Online Team at 6844 4550 or send us an email here.
There will be a cancellation fee of S$21.40 (inclusive of GST) for normal order and S$26.75 (inclusive of GST) for bulk order if you choose to cancel your order.
What are the payment modes available to an Individual User?
You can pay via Credit and Debit Cards from Visa, MasterCard and American Express.
What are the payment modes available to a Corporate User?
You can pay via Credit Card, Cheque, GEBiz and E-invoice. Please refer to the table below as a guide:
PAYMENT GUIDE FOR CORPORATE USER
1. Credit Card
Enter the required details and proceed to ‘Continue’
Cheque needs to be issued to: NTUC Fairprice Co-operative Ltd
We accept only corporate cheques.
Please follow instructions on the page to proceed with payment
Order value should be more than $1000
Please fill in all the required fields before payment:
- Ministry/Statutory Board
- Sub Business Unit
Is it safe to use my Credit Card?
Yes, we guarantee that every transaction you make at FairPrice Online is 100% safe. You are protected from any unauthorised charges made to your card as a result of shopping at FairPrice Online. An unauthorised charge is any payment made for an order on FarPrice Online without the consent of the account holder.
As a fraud-preventive measure, we will send you a confirmation email once your order is confirmed. If you receive an email confirmation for a transaction you did not approve, please contact your bank directly to raise this issue and they will then liaise with us on your behalf.
How do I save my credit card details?
To save your credit card details for your convenience of making payments, simply enter all necessary information in the 'Payment Options' page during the checkout process and select the ‘Remember my credit card details for future transactions’ before completing your order.
Your credit card number will be stored as an option to use for your future FairPrice Online transactions. Please note that we do not save or store your CVV number.
How do I delete my stored credit card details?
Simply select the stored credit card number when you are at the 'Payment Options' page and select the trash icon next to the number you wish to delete.
I am having payment issues. What can I do?
To further safeguard your online purchases, our payment partners have introduced an upgraded security patch for the order checkout process.
With this recent security patch, your internet/ browser settings may not be compatible with the new requirements.Please update the settings on your default browser with the following steps:
1. From the IE browser, select Tools, and click Internet Options.
Once the patch has been installed, no further action is needed.
1. Please ensure that you have upgraded to Firefox version 34 or above. This will disable SSL3 as default setting.
2. As an alternative, you can follow the steps below:
a. After launching the Mozilla browser, enter the text “about:config” in the search or enter address field.
b. Follow the prompts until “security.tls.version.min” is offered as an option.
c. The original value for this should be “0”. Please update it to a value of “1”. This will ensure that the TLS 1.0 is the minimum required protocol version
Google Chrome/Chromium (Windows)
1. Please upgrade your Chrome browser to version 40 or above. This will disable SSL3 as a default setting.
2. To update this setting manually, please configure the settings of your browser as shown below:
a. On the Google Chrome shortcut, right click and then click on “Properties” followed by “Shortcut” tab
b. At the end of the target line, input the following, to ensure the usage of TLS 1.0 or above, --ssl-version min=tls1:
Google Chrome (Mac OS X)
1. Please upgrade to the latest Chrome version 40 or above. This will set the SSL3 as disable by default.
2. To update this manually, please follow the steps below:
a. Open the AppleScript editor found in /Applications/utilities and enter “do shell script "open '/Applications/Google Chrome.app' --args --ssl-version-min=tls1" . This will ensure the usage of the TLS version 1.0 as a minimum setting.
b. Then save it as an Application, and Add it to the Dock.
1. Please update your browser to the latest version of Opera (Opera 12). This will disable SSL3 as a default setting.
2. To update the setting manually, please follow the settings below:
a. Press Ctrl + F12.
b. Find and Select “Advanced” tab, and select “Security” on the left menu
c. Find and Select “Security protocols” d. Deselect the “Enable SSL 3” option.
Am I still entitled to my rebates if I am a NTUC Union and FairPrice member?
Yes, NTUC Union and FairPrice members are entitled to rebates upon order confirmation.
Rebates will be issued according to the NRIC number that you have submitted during registration.
How much rebates can I receive?
It is determined at the Co-operative’s Annual General Meeting and rebates are paid annually based on purchases made during the last financial year (1 Jan – 31 Dec), up to a maximum purchase of S$6,000 per annum.
For payment via Plus! Visa, cardholders are entitled to a 3% LinkPoints rebate on purchases in FairPrice Online if they have charged a minimum sum of $500 outstore (outside of FairPrice) within the same calendar month.
For payment via NTUC Plus! Visa, cardholders are entitled to a 3% LinkPoints rebate on purchases in FairPrice Online if they have charged a minimum sum of $400 outstore (outside of FairPrice) within the same calendar month.
An addition 1% LinkPoints rebate would be issued if customers have performed salary crediting to their NTUC-OCBC Starter Account.
No, LinkPoints are not awarded for FairPrice Online purchases made with your NTUC card.
I am a Corporate account user. Am I eligible to receive bonus points if I purchase a certain amount for FairPrice's loyalty programmes?
No, Corporate account users are not eligible to receive bonus points for FairPrice’s loyalty programmes.
More on e-invoices
1. What is an e-invoice?
Electronic invoice (e-invoice) is a form of electronic billing.
Please note that paper invoices will no longer be issued to you upon delivery/collection.
2. Where can I find my e-invoice?
You will receive your e-invoice through your registered email address approximately a day prior to your date of delivery.
3. Why is there a change from paper invoices to e-invoices?
By switching to e-invoices, we are significantly cutting down on the usage of paper. FairPrice is committed to being environmentally friendly and we believe that everyone including our customers can do their part in conservation efforts.
4. Will the e-invoice be different from the previous paper invoice?
Yes, the format of the e-invoice will be more similar to the order confirmation email you receive upon ordering instead of the previous paper invoice you receive upon delivery/collection.
5. How can I differentiate between the order confirmation and e-invoice?
The e-invoice will have the words 'Tax Invoice' as its header whereas the order confirmation will not.
6. I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
You can contact our FairPrice Online Team at 6844 4550 (Operating hours – Mon to Fri: 9am to 9pm, except PH; Sat 9am to 5.30pm, except PH) or email us at firstname.lastname@example.org to request for the e-invoice to be sent/re-sent to you. In your request, please state your order number which can be retrieved from the order confirmation email.
7. My e-invoice did not correctly reflect my order, what should I do?
In the event of any discrepancy, please contact our FairPrice Online Team at 6844 4550 (Operating hours – Mon to Fri: 9am to 9pm, except PH; Sat 9am to 5.30pm, except PH) or email us at email@example.com stating your order number and affected items. Please note that all issues must be reported to us within 2 days of receipt.
8. The e-invoice and delivery note do not show the same number of items, why is that so?
The e-invoice shows the respective quantities you have purchased from FairPrice Online. The delivery note shows the quantities based on our warehouse’s own unit of measurement to facilitate our stock-taking process. Rest assured that, there should not be any variance in terms of exact quantities received.
You should be using the e-invoice to check whether your items are received in the right quantities.
9. We were required to sign on the previous paper invoice upon delivery/collection. Do I need to submit a signed copy of my e-invoice?
You are not required to submit a signed copy of your e-invoice as we are adopting a more efficient and convenient system, compared to the previous paper invoice procedure.
10. Can I opt for paper invoices instead of e-invoices?
Unfortunately, you will not be able to opt for paper invoices. We strongly encourage our customers to facilitate this green initiative.
11. Why am I still receiving a delivery note since you are using e-invoices?
We are planning to go paperless in the near future through the adoption of an electronic delivery acknowledgement system. However, we are taking this green initiative one step at a time and will not revise the current delivery acknowledgement system as of now. Rest assured, we understand your concern and are continually finding ways to be more efficient, convenient and environmentally friendly at the same time.
Do you deliver to my area?
Our home delivery service is only available on the main island of Singapore. It is not available to any of the outlying islands.
We also deliver to offices, including those within the Central Business District (CBD). However, do take note that during events involving road closures, deliveries to offices located near such events will not be available.
If your premises require a special pass for entry, please inform our FairPrice Online Team at 6844 4550 or send us an email here.
What are the delivery charges?
Our delivery charges are as follows:
$99 and above*
Bulk Orders (600 items purchased per order)*
*Excluding delivery charges. Charges are inclusive of GST and calculated after discounts.
What are your delivery timing?
All delivery slots are subject to availability upon check-out. Our delivery timings are as follows:
Delivery Slots Available
Next working day between 10:00am and 2:00pm
Next working day between 2:00pm and 6:00pm
Next working day between 6:00pm and 10:00pm
Between 2pm and 6pm
Next working day between 2:00pm and 6:00pm
Next working day between 6:00pm and 10:00pm
Between 6pm and 10pm
Next working day between 6:00pm and 10:00pm
Our deliveries are available from Mondays to Saturdays, from 10:00am to 10:00pm.
There will be no deliveries on Sundays and Public Holidays.
Orders received on Sundays and Public Holidays will be delivered from the second working day after 10:00am.
What are the delivery dates available for my order?
You can choose delivery dates up to 7 working days from the order date. All dates are subject to availability.
Can I change my delivery timings?
Yes, you may change your delivery timing by informing us at least 24 hours before the scheduled delivery date.
Why am I unable to choose next day delivery for my Bulk Order?
Bulk Orders require 3 working days to process, hence delivery date can only be chosen three days from the day you have placed your order with us.
How are my items packaged for delivery?
Items are packed separately according to the type of groceries to prevent contamination and to minimize damage because we believe that your groceries should be received in the highest standard possible.
Prior to delivery, chilled, frozen and fresh items are placed in our warehouse’s chillers/freezers. During delivery, they are immediately transported to cooler boxes on the delivery vehicle. This is to ensure that we maintain the freshness of our products even during the delivery process.
Other types of groceries are packed in plastic bags which are separate from chilled, frozen and fresh items before placing them on the delivery vehicle.
What should I do if I missed my delivery?
To arrange for another delivery, please contact our FairPrice Online Team at 6844 4550 or send us an email here.
We regret to inform you that there will be an additional delivery charge of S$12.84 (inclusive of GST) imposed for normal order and S$26.75 (inclusive of GST) imposed for bulk order after the unsuccessful first delivery.
Can my family member or a representative receive my items on my behalf?
Yes,they may receive your items on your behalf.For verification purposes, the representative must present the order ID number before receiving the goods from our delivery personnel.
The Order ID number can be found here:
Please take note that the representative must sign the delivery note on your behalf.
What is Click&Collect and how does it work?
Our Click&Collect service allows you to order groceries on FairPrice Online and collect them from selected FairPrice outlets at your chosen date and time.
To try Click&Collect, simply follow the steps below:
Does Click&Collect require a fee?
There is an administrative fee of S$3.21 (inclusive of GST) for every Click&Collect order.
Why should I use Click and Collect?
• Your shopping items are picked and packed for you with care.
• Saves time and makes grocery shopping more convenient.
• Available from Monday to Saturday, excluding Sunday and Public Holidays.
• Enjoy the same discounts and offers as in-stores.
How are items packed for collection?
Chilled, frozen and fresh items are separated from other groceries and non-food items during packing. They are placed immediately into chillers/freezers to keep them fresh.
Other groceries and non-food items are also separated into different plastic bags and sealed during packing.
I am interested to know more about the FREE Click & Collect Promotion. How do I participate?
Click&Collect is FREE everyday for a limited time period. A minimum order amount of S$50 is required. Please click here to view the nearest Click&Collect store to you.
Where can I collect my order?
You can collect your Click&Collect order at selected FairPrice and Esso stores. Please click here and select 'Click & Collection locations' to find the full stores listing.
Can I change the collection store after order confirmation?
Unfortunately, you will not be able to change the collection store after you have checked out and received your confirmation email.
When can I collect my order?
Orders can be placed 7 working days in advance before your collection date.
Please collect your order within 24 hours starting from 6pm on your collection date (subject to stores’ operating hours).
Can I collect my order earlier?
No, Click&Collect order collection is only available on your selected date from 6pm onwards.
I have missed my collection timing. Can I still collect my order?
Yes, we will hold your order for one more day. If you are unable to collect your order, please contact our FairPrice Online Team at 6844 4550.
What must I bring when collecting my order?
You will need to present a hard or soft copy of your order confirmation email and your order ID.
Can another person collect the order on my behalf?
Yes, you may authorise another person to collect on your behalf. Please present a hard or soft copy of your confirmation email as verification.
What happens if I discover something wrong with my order after collection?
If anything is amiss with your order or you wish to return any item, please contact our FairPrice Online Team at 6844 4550 or send us an email here.
How is delivery to Voluntary Welfare Organisations (VWOs) done?
Delivery to VWOs will only be done on the last working day of the month. For the list of VWOs that you can donate to, please click here.
How do I contact customer service?
You may contact us via our FairPrice Online Team at 6844 4550 or send us email here.
What are the operating hours of your customer service hotline?
Our customer service hotline operates from 9.00am-9.00pm (Monday-Friday, except PH) and 9.00am-5.30pm (Saturday, except PH).
How long will you take to reply my email?
It will usually take 1-2 working days for our customer service personnel to reply to your queries. We thank you for your patience.
What is FairPrice Online’s exchange and return policy?
We will exchange or refund items that are expired, missing, incorrect or damaged. All issues or discrepancy must be reported within 2 working days.
If you have received expired, missing, incorrect or damaged items, we will redeliver the item to your address at no additional cost to you or refund the value back to your credit card. Expired or damaged items will be collected back for our investigation.
Reports of expired or damaged items must be accompanied with a photo of the item.
If you have received incorrect items, we will deliver the correct items and collect the wrong items from your address at no additional cost to you. Re-delivery of items is subject to stocks availability.
Please contact our FairPrice Online Team at 6844 4550 or send us an email here within 2 working days of delivery.
Gift items are non-exchangeable. This applies to hampers and all items purchased for a third party's consumption.
What is your return policy for Fresh items?
If you are not entirely satisfied with the quality of your item, please contact our FairPrice Online Team at 6844 4550 or send us an email here within 2 working days of delivery with a photo of the item. We will replace the item at no additional cost to you, or we will refund the value of the item back to your credit card.
Redelivery of items is subject to stocks availability.
Is the website compatible with all internet browsers?
Our FairPrice Online website is best viewed with Internet Explorer 9 & 10, Firefox 22+, Google Chrome 24+ and Safari 5.
If you are using Windows and you would like to find out which version of Internet Explorer you are using, please follow these steps:
1. Open Internet Explorer and click the Tools icon found at the top right corner of the browser. For older versions of Internet Explorer, click on the Help button found on the menu bar
2. Click on About Internet Explorer located at the bottom of the drop down window.
3. The version of your Internet Explorer will then be displayed on the new pop up window.
For Windows XP: The Latest Version of Internet Explorer is IE8.
Why is the page not loaded properly?
There may be a web browser compatibility issue. Please check and install the latest version of your web browser. Our FairPrice Online website currently works well on Internet Explorer 9, Internet Explorer 10, Firefox 22+, Google Chrome 24+ or Safari 5. Note that users on IE 8 browser may not be able to check out their cart.