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Online Enquiries
Store Enquiries

Top 5 FAQs

I have a missing/damaged item. What should I do?

For missing items, please check against your invoice to confirm that you've been charged for the item. If it was charged, please submit your feedback using the form below. For damaged items, please attach photos of the affected items when submitting your feedback via the form below.

Am I entitled to LinkPoints for online purchases?

We seek your understanding that FairPrice does not issue LinkPoints for online purchases. If the payment for online purchase is charged to NTUC Plus! Visa or Plus! Visa card and the cardholder has met the spending criteria, as set by OCBC, you can enjoy LinkPoints rebate that is accorded by OCBC. For more information on gaining LinkPoints for payment through Plus! credit cards, you may refer to
www.plus.com.sg

Can I add/remove items after making an online purchase?

Once an order is submitted, amendments cannot be made. To add items, please place a new order. For items that you wish to return, you may request for a refund at one of our physical stores. For requests below $200, simply bring items with you to any FairPrice store (except FairPrice Shop, FairPrice Express and Cheers). Returned items must be in their original packaging with proof of purchase within 7 days of the date you received them.

I need to cancel an online order.

Cancellation request must be submitted to us at least 3 days prior to the delivery date. Otherwise, there will be a $20 cancellation charge. Cancellation of bulk orders are not allowed. If you have applied promo code to the order, the promo code cannot be re-used once the order is cancelled. To proceed, please complete the form below and select category "Changes to Order -> Order Cancellation".

I have placed an online order and will need to change the delivery date.

We may assist to postpone the delivery date, up to 7 days later. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date, and is payable in cash to the driver upon delivery.

Get in touch

1.How can we help you today?

FairPrice On is not held responsible for missing/damaged items upon opting to leave items at doorstep.

Select Topic

Order Issues

Changes to Order

Delivery Instructions

Checkout & Payment

Products

Account Management

Promotions

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FairPrice On Hotline

Customer Service

(65) 3138 9191

Mon - Sat

9:00am - 10:00pm

Sun & Public Holiday

9:00am - 6:00pm

Top 5 FAQs

I'm a supplier and would like FairPrice to carry my products. Can I have the contact of the person in charge?

We apologise that we are unable to provide you with the contact of our buyer. Nevertheless, please send the following details to general.feedback@fairprice.com.sg so that we can forward them to the relevant department for its consideration:

1)Catalog of products

2)Price list of products

3)Company details

We would like to highlight that the relevant department concerned will only contact you if there is a suitable business opportunity./p>

How do I know if an item is available in FairPrice stores or provide a suggestion to carry an item I saw elsewhere?

If you want to know if an item is carried in FairPrice or which stores you can find it, you may wish to contact your preferred FairPrice outlet and check if they are carrying the product. The telephone number of our branches can be found at this link https://www.fairprice.com.sg/webapp/wcs/stores/servlet/AjaxStoreLocatorDisplayView?expDataType=MarketingContent

If you wish FairPrice could carry an item you saw elsewhere, do share with us the brand, variant and preferably a photo of the product by emailing to general.feedback@fairprice.com.sg and we will consider your suggestion.

I'm looking for a job. Who can I write to?

Thank you for your interest in joining FairPrice. You may wish to check out our career page at https://www.fairprice.com.sg/wps/portal/careers/main/careeratfp. Alternatively, you can also email your resume to recruit@fairprice.com.sg. In both instances, our HR Department will contact you if you are being shortlisted.

Where can I buy store vouchers? Can I extend their validation?

For purchase of vouchers, you may visit any branch and approach our cashier at the service counter for assistance. If you wish to purchase more than $5,000 worth of vouchers, do contact us at fpvouchers@fairprice.com.sg and our colleagues will assist you.

Please note that our vouchers are non-renewable upon expiry.

For query on voucher validation extension, kindly note that our vouchers are non-renewable upon expiry.

How do I know how many e-lucky draw chances I have?

Please click on this link https://luckydraw.fairprice.com.sg/

FairPrice Hotline

Customer Relations Hotline

Mon - Fri: 9:00 AM to 6:00 PM (Except PH)

Tel: (65) 6552 2722

Fax: (65) 6397 4033

Email: general.feedback@fairprice.com.sg

FairPrice Head Office

NTUC FairPrice Co-operative Limited

No.1 Joo Koon Circle

#13-01 FairPrice Hub Singapore 629117


Tel: (65) 6888 1888

Fax: (65) 6397 4001

Membership Hotline

Tel: (65) 6888 1880

Mon - Fri: 9:00 AM to 5:00 PM (Except PH)

Fax: (65) 6397 4037

Email: fairprice.membership@fairprice.com.sg

Quatations for your business needs and Credit Term applications

Email: fpb2b@fairprice.com.sg

Request on filming/photography/visits/research/collaboration

Email: corpcomms@fairprice.com.sg

Media Enquiries

(editors and journalists only)

Tel: (65) 6888 1624

Email: media.query@fairprice.com.sg

FairPrice Vouchers Hotline

Tel: (65) 6888 1010

Mon - Fri: 9:00 AM to 5:00 PM (Except PH)

Fax : (65) 6397 4038

Email : fpvouchers@fairprice.com.sg

Online Shopping, Bulk Purchase and Advertising Opportunities

Tel: (65) 3138 9191

Mon - Sat: 9:00 AM - 10:00 PM

Sunday and PH: 9:00 AM - 6:00 PM

Get in touch

Store Enquiries
Store Feedback

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1.What is it about?

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