We understand your frustration when something in your cart is unavailable on delivery day. That’s why we’ll replace it with a similar product of equal or better value – even if it’s more expensive! Applies for selected groceries only.
For example, if Pasar French Bean ($2.00) in your order is unavailable on delivery day, we’ll replace it with Pasar Organic French Bean ($2.95). Don’t worry, you don’t need to pay extra!
Here’s how to opt in for Substitution
At checkout, tap on the substitution prompt and select ‘yes” to opt in
On delivery day, you will receive an SMS if an item in your order has been substituted
Upon delivery, substitutes will be marked with a sticker
At checkout, tap on the substitution prompt and select ‘yes” to opt in
On delivery day, you will receive an SMS if an item in your order has been substituted
Upon delivery, substitutes will be marked with a sticker
Unable to see this option at checkout? Don’t fret as this feature will be rolled out progressively to more users. Check out our FAQ page to find out more.
