Ramping up operations

Over the past two months, we’ve been investing heavily to upgrade our online grocery infrastructure, ramping up our operation capacity, introducing additional delivery slots and intensifying our efforts to ensure as many of our customers are able to order their groceries online.

We are releasing delivery slots throughout the day to offer more opportunities for you to place your orders. We’ve also hired and trained about 150 staff to become skilled pickers and packers, thereby increasing the number of delivery slots available for you by 25%. We’ll continue to hire more staff in the coming weeks, and further increase our online capacity by another 30% by converting a brick-and-mortar FairPrice store into another dedicated fulfilment centre for online orders, among various other activities.

As of 8pm today, the service fee of S$3.99, which was first introduced early last month but had been waived, will be applied for all online orders; this will partially cover part of the total costs of processing, picking and packing your online grocery orders.

We will also introduce a multi-tiered delivery fee structure, to provide more flexibility for shoppers to vary their basket sizes and optimise savings for their online purchases, making online groceries accessible to more households. This will be complemented by the services provided by the current extensive footprint of our brick-and- mortar stores.

For more information, please visit: https://help.fairprice.com.sg/hc/en-us/articles/360040544411-Service-Fees-

We adopt a transparent pricing approach, with no hidden mark-ups on products as our online platform maintains uniform prices with our brick-and-mortar stores. We thank you for your understanding as we continue to work hard to ensure you continue to get what you need during this challenging period.

#FairPrice #SGUnited

We’re further increasing our online capacity by another 30% by converting a brick-and-mortar FairPrice store into another dedicated fulfilment centre for online orders, among various other activities.

150 additional picker and packers

We’ve hired and trained about 150 staff to become skilled pickers and packers.

New delivery slots

We are releasing delivery slots throughout the day to offer more opportunities for you to place your orders, and intensifying our efforts to ensure as many of our customers are able to order their groceries online.