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We do review all submissions carefully, please provide us with as much details as possible so that we can attend to your feedback in an efficient manner. For coaching and auditing purposes, all calls may be recorded.

Pursuant to the Personal Data Protection Act 2012 (PDPA) and without limiting the terms of our privacy policy ,by providing us your particulars such as name, nric/passport number, email address, home address, telephone number, etc, you agree that NTUC Fairprice Co-operative Ltd and its affiliated co-operatives/organisations and authorized vendors (hereafter collectively referred to as "FairPrice", "we", "us" or "our") may collect, use, disclose, and/or transfer your personal data for the purpose of processing and following up on your query or feedback, the scope of which may include but not limited to:

(a) Administering and maintaining your information with us

(b) Engaging third party service providers to follow through with your query/feedback

(c) Communicating with you on matters relating to your query or feedback