I saw a poster in the store We let you shop with confidence. What is that?
Please refer to the 9 points below:
Refund & Exchange Policy
If you find a defect in our product, please return it to the same store with your receipt for exchange or refund. For products under warrant, please approach the local authorized service centres for assistance.
If you find the quality of our fresh produce unsatisfactory, simply return them to the same store with your receipt before the stated expiry date for a full refund or exchange.
Price Scan Guarantee
We are committed to charging customers the correct price. If there is a discrepancy between the displayed and scanned price, we will honour the lower price.
*For multiple purchase of the same product, the lower price applies to one item only.
We ensure that customers’ personal data are kept in a safe and secure manner, and that no unauthorised access to these data will be allowed.
Round Down Savings
For your convenience, we round down your total bill to the nearest five cents for cash transactions only.
FairPrice Membership Rebate
We reward our members with attractive rebates when they shop at FairPrice. Please present your valid membership card before payment.
Senior Citizens Discount
Every Tuesday, all senior citizens (aged 60 and above) are rewarded with a 2% discount off their purchases for up to $200 per customer per day.
Earn LinkPoints with a minimum purchase of $20 in a single receipt and use the points to offset your purchases instantly or redeem them for products and vouchers. Please present your Link Card before payment.
For enquiries on LinkPoints programme, please call 6213 8008 (Union Members) / 6223 5225 (Non-Union Members). Terms and conditions apply.
FairPrice Green Reward
We thank our customers for helping to reduce plastic bag usage. Customers who bring their own bag on any day will enjoy a 10-cent rebate with a minimum purchase of $10.
Can I claim tax refund?
As FairPrice does not participate in the GST refund programme, you will not be able to claim tax refund at the airport for purchases made in our stores.
I have found a stray trolley at a particular location. Who can I inform?
Please call our hotline at 6552-2722 or email us here. Thank you for letting us know.
What is the acceptable weight each NTUC FairPrice Plastic bag can support?
I wish to sell a particular item in your store, may I know who I can contact?
You may like to write to here with the following information:
List of product
Pictures (if any)
Due to the number of enquiries on this subject, we are unfortunately only able to respond if there is a suitable working opportunity. Nevertheless, we would like to thank you for your interest.
How can I enjoy your BYOB (Bring Your Own Bag) rebate?
From 1 August 2018, the BYOB rebate button will be disabled at all POS. In its place, we will be continuing our efforts to reduce plastic bag use by launching the ‘FairPrice Plastic Bag Management Programme’.
I bought a particular item but it is spoilt, how do I go about getting a refund?
If you find defects in our product, please return it to the same store with your receipt for exchange or refund. For products under warranty, please approach the local authorized service centres for assistance.
I want to rent a space just outside the store to sell my product/service. How do I go about doing it?
You may like to call our branch directly or our hotline at 6552-2722.
Where can I find results to your lucky draw?
Please refer to newspapers, in-store poster or click here for details.
How much linkpoints do I have now?
You may like to call NTUC Link at 62235225 or visit its website: here
I am a Corporate account user. Am I eligible to receive bonus points if I purchase a certain amount in NTUC FairPrice’s loyalty programmes?
No, Corporate account users are not eligible to receive bonus points for NTUC FairPrice’s loyalty programmes.
How do I earn linkpoint?
You will earn linkpoint for each purchase above $20 nett in a single receipt. Please present your LinkCard before making payment.
Do I get the same linkpoint when I purchase at FairPrice Xpress/Cheers?
For FairPrice Xpress stores, you will earn 2 linkpoints for every $1, subject to a minimum purchase of $20 nett. For Cheers stores, you will earn 0.5 linkpoints for every $1 spent, subject to a minimum purchase of $10 nett.
When will my linkpoints expire?
You may like to call NTUC Link at 62235225 or visit its website here.
I made a purchase from your supermarket but the receipt did not reflect any LinkPoints being credited. What should I do?
Please call us at 6552-2722 or email here attaching the receipt as well as any relevant information.
I would like to be a FairPrice member to enjoy the patronage rebate. How do I apply for FairPrice membership?
To be eligible for FairPrice membership, you must be a union member or a member of the NTUC General Branch. The latter is catered for those whose workplace does not have an in-house union or for those in managerial / executive positions. Upon acquiring union membership, you can then apply to purchase FairPrice shares (for 20 shares only) at $1 per share plus $3 entrance fee. For more details on NTUC General Branch Membership, please call 6213 8008.