We seek your understanding that FairPrice does not issue LinkPoints for online purchases. If the payment for online purchase is charged to NTUC Plus! Visa or Plus! Visa card and the cardholder has met the spending criteria, as set by OCBC, you can enjoy the LinkPoints rebate that is accorded by OCBC. For more information on gaining LinkPoints for payment through Plus! credit cards, you may refer to http://www.plus.com.sg
I have a missing/damaged item. What should I do?
Item may have been removed upon checkout due to out of stock situation. You'll not be charged for the unavailable item. You may check your invoice for the final order details. If the item was charged, please submit your feedback here. For damaged item, please attach photos of the affected items when submitting your feedback here.
Can I add/remove items?
Once an order is submitted, amendment cannot be made. To add items, please place a new order. For items that you wish to return, you may request for an exchange or refund at one of our physical stores. For requests below $200, simply bring items with you to any FairPrice store (Except FairPrice Shop, FairPrice Express and Cheers). Returned items must be in their original packaging with proof of purchase within 7 days of the date you received them.
I need to cancel an online order
Cancellation request must be submitted to us at least 24 hours prior to the delivery date. Otherwise, there will be a $20 cancellation charge (incl. GST). For bulk orders, cancellation after the order confirmation is subjected to a surcharge of $30 (incl. GST).If you have applied promo code to the order, the promo code cannot be re-used once the order is cancelled. To proceed, please click hereand select Changes to Orders -> Order Cancellation.
I have placed an order and will need to change the delivery date
We may assist to postpone the delivery date, up to 7 days later. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date and $30 for bulk orders, and is payable in cash to the driver upon delivery.
I’m a supplier and would like FairPrice to carry my products. Can I have the contact of the person in charge?
We apologise that we are unable to provide you with the contact of our buyer. Nevertheless, please send the following details to email@example.com so that we can forward them to the relevant department for its consideration:
(1) Catalog of products
(2) Price list of products
(3) Company details
We would like to highlight that the relevant department concerned will only contact you if there is a suitable business opportunity.
How do I check if an item is available in FairPrice stores or provide a suggestion to carry an item I saw elsewhere?
If you want to know if an item is carried in FairPrice or which stores you can find it, you may wish to contact your preferred FairPrice outlet and check with them if they are carrying the product. The telephone number of our branches can be found at this link.
If you wish to suggest FairPrice carry an item you saw elsewhere, do share with us the brand, variant and preferably a photo of the product that you would like us to bring in at firstname.lastname@example.org and we will consider your suggestion.
I’m looking for a job. Who can I write to?
Thank you for your interest in joining FairPrice. You may like to checkout our career page at https://www.fairprice.com.sg/wps/portal/careers/main/careeratfp. Alternatively, you can also drop your resume at email@example.com. In both instances, our HR Department will contact you only if you are being shortlisted.
Where can I buy vouchers? Can I extend their validation?
For purchase of vouchers, you may visit any branch and approach our cashier at the service counter for assistance. If you wish to purchase more than $5,000 voucher, do write to firstname.lastname@example.org and our colleagues will assist you.
For query on voucher validation extension, kindly note that our vouchers are non-renewable upon expiry.
How do I check how many e-lucky draw chances I have?
Please include your NRIC/FIN under personal information if you are a FairPrice member. Your orders will then be automatically qualify for rebates based on the registered NRIC/FIN.
How do I register?
Click on the ‘Register’ button found on the top right of the page. At the 'Register with your email' page, select whether you are sigining up as an Individual or Business user. Fill in the required fields and click on ‘Sign Up’. You are now ready to shop!
I forgot my password. What should I do?
Go to the 'Sign In' page and click on 'Forgot Password?'. Enter the email address you had registered with in the field provided and you will receive an email with instructions to reset your password.
Why can’t I sign in to my account?
If your email address is correct, you are advised to reset your password by clicking on 'Forget Password?' on the 'Sign In' page. After the reset and that does not resolve your issue, please send us a screenshot of the error message via the web form.
How do I update my details?
All your personal details can be found under your account settings. To edit, simply sign in and click on person icon at the top right hand corner of the page, followed by ‘My Profile’.
What are the benefits of registering as a Business user?
Business customers get an additional 2% discount on non-promotional items
FairPrice On members can also check their lucky draw chances via their 'Your Account' page.
More on Lucky Draw
What is the FairPrice Lucky Draw Portal and how does it work?
The FairPrice Lucky Draw Portal lets you participate in FairPrice lucky draws with greater ease.
Just complete a one-time registration for automatic entry into all the draws you qualify for. Once you’re registered, simply present your NRIC when you check out to take part in the draw.
What is the difference between the old lucky draw process and the new Lucky Draw Portal?
The old process requires you to fill up an entry stub for each lucky draw. With the new Lucky Draw Portal, you only need to register once to take part in all future lucky draws.
Are FairPrice On purchases eligible for lucky draw chances too?
All FairPrice On purchases that meet the lucky draw criteria are eligible for lucky draw chances. This applies only to FairPrice On users who have registered for the lucky draw programme.
We're sorry that the lucky draw is not available to Business users.
Why should I register for the lucky draw programme?
The Lucky Draw Portal will replace the old lucky draw process which involves filling up entry stubs. In order to participate in future FairPrice lucky draws, you only need to register once. Registration is also free and simple.
How will registration for the lucky draw programme benefit me?
Registration via the Lucky Draw Portal will automatically qualify you to participate in all future electronic lucky draws. You will no longer need to fill in your details on physical stubs.
What information is required for registration?
You will need the following information to register for the lucky draw programme:
• Name & NRIC/FIN number: for identification and verification purposes
• Mobile number & Email address: to retrieve one-time password for signing into account
• Mailing address: to notify winner(s)
Do I have to pay any registration fees?
No, registration is completely free.
Where can I register for the lucky draw programme?
*Please note that FairPrice On members are not automatically registered in the Lucky Draw Portal. Members may enroll for their Lucky Draw Portal account via the My Account page.
I don’t know how to register, what can I do?
You can approach our service staff to assist you at the in-store kiosks. For help with online registration via FairPrice On, please call our Customer Service Hotline at 6844 4550 or send us an email at email@example.com.
When will my registration expire?
Your one-time registration does not expire and is valid for life.
Do I need to create a password for my account?
You do not need to create a password for your lucky draw account. A one-time password will be generated and sent to your registered mobile number or e-mail address each time you sign in.
Is this a FairPrice membership?
This is not a FairPrice membership. This is an electronic portal which only allows you to participate in FairPrice lucky draws.
How are lucky draws conducted?
Winners are selected via a computerised draw using our custom-built software. This is held in a publicly accessible location, such as the FairPrice Hub Lobby.
How often are lucky draws conducted?
Lucky draws take place throughout the year. Please refer to in-store publicity materials for details of lucky draw promotions.
How do I check my lucky draw chances?
You may check your lucky draw chances by the following methods:
• Sending an SMS to 8241 1638 with the message: luckydraw<space>NRIC (E.g. luckydraw S1234567D).
• Login to your lucky draw account with your NRIC/FIN number at in-store kiosks
• Login to your lucky draw account with your NRIC/FIN number at www.fairprice.com.sg/luckydraw
* FairPrice On members can also check their lucky draw chances via the My Account page.
Will my lucky draw chances be reflected in real-time?
Your lucky draw chances will be reflected in your account between 12 to 36 hours after your purchase.
Please note that for FairPrice On purchases, your chances will only be awarded within 24 hours after delivery.
How long will my chances be valid?
All eligible chances are valid for the specific campaign period only.
Can I combine my account with another user to accumulate my chances?
No, each account is unique to a particular NRIC/FIN number. You may only accumulate chances on your own account.
Can I convert the chances to rebates?
No, chances cannot be converted, transferred or exchanged in any way.
How will I be informed if I am a winner?
You will be notified via mail or e-mail. Details of winners will also be published on posters in stores and on FairPrice’s website, www.fairprice.com.sg.
What will you do with my data/information?
It will only be used to facilitate the lucky draws and any other purposes that you have consented to. Your data/information will also be kept strictly confidential.
Will you send me promotional materials and/or marketing messages via e-mail or SMS?
We will only do so if you have indicated your consent during registration.
How do I use my promo code?
Before keying any promo code, please log in to your account first by entering your email address and password.
You may key in the promo code at your shopping cart page as follows:
Please ensure that your promo code is reflected before checking out.
I couldn't apply my promo code. Why?
Please remove the promo code and try applying the promo code after logging into your registered account. If that still doesn't work, please send us a screenshot of the error message via the web form.
Why am I receiving an error message which says "This promo code is invalid."?
If you have already logged in and it still shows that the promo code is invalid, the promo code you have entered may not be correct or there is no such promotion from us. If you're receiving other promo code related error messages, please send us a screenshot of the error message via the web form.
What happen if my promo code had expired?
We regret that promo codes cannot be extended after expiry date.
Do discount promo codes apply to delivery/Click&Collect fee?
Discount promo codes only apply to the sub-total amount (Cart value) and not to Home Delivery or Click & Collect fees.
I saw the free gift in my cart, but it was not shown in my order acknowledgement email. What do I do?
Please check that your order did not include purchase of Stage 1 infant milk powder and that you had bought the participating products. Otherwise, the free gift may be fully redeemed at point of check out. Please submit your feedback via the web form if you need further assistance.
Are the prices of items on FairPrice On and at FairPrice stores the same?
The prices are the same except when there are exclusive promotions that are only available at FairPrice, FairPrice Finest, FairPrice Xtra and/or FairPrice On.
What are the regular promotions and discounts?
(i) Purchase With Purchase (PWP):
• This promotion allows you to purchase featured products at special prices for every S$25 spent in a single order.
• Customers are limited to 4 units of each featured product per order.
• This promotion is also valid in stores.
(ii) Must Buy (MB):
• This promotion features a selected range of products which will be on offer every week.
• Customers are limited to 6 units of each item per order.
• This promotion is also valid in stores.
What time will promotions with start dates be effective?
For promotions with effective start dates, they will be available to customers from 0600hrs onwards.
In the event that a promotion is still unavailable at 0600hrs, there might be a slight delay in its launch and we advise you to check back a few hours later.
How do I find special promotions and discounts?
You can browse our latest deals and promotions by going to the top of the menu on the left side of the homepage.
Look out for our Hot Deals This Week, Categories Specials and Brands on promotion.
Will my shopping cart be lost if I close the window before checking out?
No, your shopping cart will not be lost. It will be saved even if you have closed the window before you check out. You can retrieve your shopping cart by signing in again.
How do I check out?
Once you have finished shopping, click on your cart, then click on 'Check out' button on the right hand side of the page below your sub-total as shown here:
What benefits can I enjoy by joining the Just Wine Club (JWC)?
Sign up to be a Just Wine Club (JWC) member and enjoy 8% discount on all wines at all FairPrice outlets and FairPrice On.
You will also receive exclusive invitations to JWC events including wine pairing dinners and private wine sales.
Please note that these benefits are not applicable for Chinese and Japanese wines, liquor, beer and other alcoholic drinks. For more information please go to 'Just Wine Club'.
We're sorry that JWC membership is not available to Business users.
How is the quality of your products maintained?
Where applicable, the items that you order will have at least a one month shelf-life before expiry, usually longer. Please note that this excludes fresh produce, bread, eggs, chilled drinks, chilled dairy and clearance products.
How do I use My Shopping List?
Go to ‘My Account’ page and click the ‘My Shopping List’ icon.
Select your preferred list and the items’ prices and quantities will be shown.
You can amend your list by adding items while shopping or removing items via your Shopping List page.
You can also add an item or an entire list into the Checkout Cart at your Shopping List page.
Orders & Payment
Can I use my NTUC card and earn LinkPoints?
No, LinkPoints are not awarded for FairPrice On purchases made with your NTUC card.
Am I entitled to LinkPoints?
LinkPoints will only be issued for payment charged to Plus! Visa or NTUC Plus! Visa.
For payment via Plus! Visa, cardholders are entitled to a 3% LinkPoints rebate on purchases in FairPrice On if they have charged a minimum sum of $500 outstore (outside of FairPrice) within the same calendar month.
For payment via NTUC Plus! Visa, cardholders are entitled to a 3% LinkPoints rebate on purchases in FairPrice On if they have charged a minimum sum of $400 outstore (outside of FairPrice) within the same calendar month.
An addition 1% LinkPoints rebate would be issued if customers have performed salary crediting to their NTUC-OCBC Starter Account.
Am I still entitled to my rebates if I am a NTUC Union and FairPrice member?
Yes, NTUC Union and FairPrice members are entitled to rebates for online purchases once the order is invoiced.
Rebates will be issued according to the NRIC/FIN number that you have submitted during registration.
How much rebates can I receive?
The rebates are determined at the Co-operative’s Annual General Meeting and they are paid annually. The amounts are based on the member's purchases made during the last financial year (1 Jan to 31 Dec), up to a maximum purchase of $6,000 per annum.
Can I get the Seniors' Discount or the Pioneer Generation discount?
Sorry. Seniors' and Pioneer Generation discounts aren't available online because customers have to be physically present for verification
How do I place an order?
After you have completed your shopping, confirm that you wish to buy the items in your cart by proceeding to checkout. Select your preferred service: Home Delivery, Click & Collect or Shop & Donate, then choose your payment method. After you have reviewed and submitted your order, an order acknowledgement will be sent to your email.
How do I know if my order is confirmed?
Once an order is submitted, you will receive an email and SMS acknowledgement. You will receive an invoice on the delivery date itself.
Will all the items be delivered according to my order?
If an item you have ordered is out-of-stock, you'll receive a SMS/email regarding amendment/s to your order. We'll fulfil the rest of the order and deliver it at your selected time slot. And, of course, you won't be charged for items that are not available.
Why is there a difference in amount between my order confirmation email and the e-invoice?
Occasionally, there are adjustments due to product substitutions, daily price changes, sold out products, special prices, mislabeling or mispricing.
FairPrice On reserves the right to adjust the final bill (e-invoice) even after the online bill (order confirmation email) has been sent to you and these adjustments are final.
Please rest assured order adjustments are made only when necessary to provide you with the best service quality.
How do I cancel my order?
For help with cancelling your order, please submit your request via the web form, at least 24 hours prior the delivery date and for urgent assistance, you may call our Customer Service Hotline at 3138 9191.
Please note that there is a cancellation fee of $20 (inclusive of GST) for normal orders and $30 (inclusive of GST) for bulk orders.
What are the payment modes available to an Individual User?
You can pay via Credit and Debit Cards from Visa, MasterCard and American Express.
How do I save my credit card details?
Enter all the necessary information in the 'Payment Options' page during the checkout process and select the ‘Remember my credit card details for future transactions’ before completing your order.
Your credit card number will be saved for your convenience to use for your future FairPrice On transactions. Please note that we do not save or store your CVV number.
How do I delete my stored credit card details?
Select the saved credit card number when you are at the 'Payment Options' page and select the trash icon next to the number you wish to delete.
Is it safe to use my Credit Card?
As a fraud-preventive measure, we will send you a confirmation email once your order is confirmed. If you receive an email confirmation for a transaction you did not approve, please contact your bank directly to raise this issue and they will then liaise with us on your behalf.
I'm having payment issues. What can I do?
To further safeguard your online purchases, our payment partners have introduced an upgraded security patch for the order checkout process.
With this recent security patch, your internet/ browser settings may not be compatible with the new requirements.Please update the settings on your default browser with the following steps:
1. From the IE browser, select Tools, and click Internet Options.
Once the patch has been installed, no further action is needed.
1. Please ensure that you have upgraded to Firefox version 34 or above. This will disable SSL3 as default setting.
2. As an alternative, you can follow the steps below:
a. After launching the Mozilla browser, enter the text “about:config” in the search or enter address field.
b. Follow the prompts until “security.tls.version.min” is offered as an option.
c. The original value for this should be “0”. Please update it to a value of “1”. This will ensure that the TLS 1.0 is the minimum required protocol version
Google Chrome/Chromium (Windows)
1. Please upgrade your Chrome browser to version 40 or above. This will disable SSL3 as a default setting.
2. To update this setting manually, please configure the settings of your browser as shown below:
a. On the Google Chrome shortcut, right click and then click on “Properties” followed by “Shortcut” tab
b. At the end of the target line, input the following, to ensure the usage of TLS 1.0 or above, --ssl-version min=tls1:
Google Chrome (Mac OS X)
1. Please upgrade to the latest Chrome version 40 or above. This will set the SSL3 as disable by default.
2. To update this manually, please follow the steps below:
a. Open the AppleScript editor found in /Applications/utilities and enter “do shell script "open '/Applications/Google Chrome.app' --args --ssl-version-min=tls1" . This will ensure the usage of the TLS version 1.0 as a minimum setting.
b. Then save it as an Application, and Add it to the Dock.
1. Please update your browser to the latest version of Opera (Opera 12). This will disable SSL3 as a default setting.
2. To update the setting manually, please follow the settings below:
a. Press Ctrl + F12.
b. Find and Select “Advanced” tab, and select “Security” on the left menu
c. Find and Select “Security protocols” d. Deselect the “Enable SSL 3” option.
If this issue persists, please contact us here or at 3138 9191. Thank you.
Why do I see a charge on my credit card when I haven't yet received the order?
The moment you have entered the OTP, you are authorising the bank to allow us to put an authorisation "hold" on your credit card for the order amount. However, the amount will not be charged to your card until the order has been invoiced.
An admin fee was charged to my Amex card. What is it for?
You may like to clarify with your bank. From our understanding, this is what's called a "verification token" and it's used for verification. We will only charge the actual order amount to your card when your order is invoiced.
How many items must be ordered to qualify as a bulk purchase? And what are the charges?
An order with more than 600 items purchased qualifies as a bulk order. Please note that a delivery fee of $26.75 (incl. GST) and a cancellation charge of $30 (incl. GST) apply for bulk orders.
More on e-invoices
1. What is an e-invoice?
An electronic invoice (e-invoice) is a form of electronic billing.
Please note that paper invoices will no longer be issued to you upon delivery or collection.
2. Where can I find my e-invoice?
Your e-invoice will be sent to your registered email address one day before the date of your order delivery or collection.
3. Why is there a change from paper invoices to e-invoices?
By switching to e-invoices, we are significantly cutting down on the usage of paper. FairPrice is committed to being environmentally friendly and we believe that everyone including our customers can do their part in conservation efforts.
4. Will the e-invoice be different from the previous paper invoice?
Yes, the format of the e-invoice will be similar to the order confirmation email you receive upon ordering, instead of the previous paper invoice you receive upon delivery or collection.
5. How can I differentiate between the order confirmation and e-invoice?
The e-invoice will have the words 'Tax Invoice' as its header whereas the order confirmation will not.
6. I did not receive/accidentally deleted my e-invoice, how can I retrieve it?
For help with your e-invoice, please call our Customer Service Hotline at 3138 9191 or send us an email at firstname.lastname@example.org to request for the e-invoice to be sent or re-sent to you. In your request, please state your Order ID which can be retrieved from the order confirmation email.
7. My e-invoice did not correctly reflect my order, what should I do?
In the event of any discrepancies, please submit your feedback via the web form, stating your Order ID and affected items. Please note that all issues must be reported to us within 2 days of receipt.
8. The e-invoice and delivery note do not show the same number of items, why is that so?
The e-invoice shows the respective quantities you have purchased from FairPrice On. The delivery note shows the quantities based on our warehouse’s own unit of measurement to facilitate our stock-taking process. Please rest assured that there should not be any variance in terms of the exact quantities received by you.
Please use the e-invoice sent to you to check whether your items are received in the right quantities.
9. We were required to sign on the previous paper invoice upon delivery/collection. Do I need to submit a signed copy of my e-invoice?
You are not required to submit a signed copy of your e-invoice as we are adopting a more efficient and convenient system, compared to the previous paper invoice procedure.
10. Can I opt for paper invoices instead of e-invoices?
Unfortunately, you will not be able to opt for paper invoices. We strongly encourage our customers to facilitate this green initiative.
11. Why am I still receiving a delivery note since you are using e-invoices?
We are planning to go paperless in the near future through the adoption of an electronic delivery acknowledgement system. However, we are taking this green initiative one step at a time and will not revise the current delivery acknowledgement system as of now. Rest assured, we understand your concern and are continually finding ways to be more efficient, convenient and environmentally friendly at the same time.
What is the Credit Application procedure for Business users?
2 years audited financial statements To email@example.com
All applications will take about a month to process and subject to approval
I'm a business user and I can't prepare the corporate cheque on time. Can I mail it to you?
In that case, the delivery will have to be postponed. Please notify us via the web form, at least 24 hours before the original scheduled delivery date to make a new delivery arrangements.If you want to mail us cheques for future orders, why not apply for credit terms? You can download the application form by clicking here.
I need my company's HQ to be reflected on the invoice.
A company name will be reflected for business users. If you have registered as an individual user, you may state the company's name as the given name (when selecting the delivery address) so that it will be reflected on the invoice. Do note that we are unable to amend the invoice as it is computer generated.
Can the invoice be emailed directly to our finance department?
Sorry. Only one invoice can be emailed, and only to the person who placed the order.
My colleague is taking over the ordering for our pantry. How do I change the account details?
Just edit the personal information after logging in to your account. Please don't forget to change the email address too.
What are the payment modes available to a Business User?
The following payment modes are available for Business users:
Corporate cheque made payable to 'NTUC Fairprice Co-operative Ltd'
Additional options for Government Ministries and Statutory Boards only:
E-Invoice: Please fill in the required fields for Ministry/Statutory Board, Department and Sub-Business Unit before making payment..
I'm a Business user. Am I eligible to receive bonus points if I purchase a certain amount for FairPrice's loyalty programmes?
No, Business users are not eligible to receive bonus points for FairPrice’s loyalty programmes.
Can I use FairPrice vouchers to make payment?
Sorry. FairPrice vouchers can only be used at our physical stores
What are the delivery options?
You can choose from 3 delivery options:
Home delivery -- your order will be delivered to the address you specify
Click & Collect - you collect your order from your selected FairPrice store
Shop & Donate - your order will be donated to your selected Social Service Organisations (SSOrgs)
I need my order to be delivered at a specific timing.
You can select the most convenient 2-hour delivery time slot. Your order will be delivered sometime within the 2-hour period you have specified.
What are your delivery timings?
All delivery slots are subject to availability upon check-out. Our delivery timings are as follows:
Delivery Slots Available
Monday to Friday
Sunday and Public Holiday Before 12:00pm
Next working day between:
8:00am and 10:00am
10:00am and 12:00pm
12:00pm and 2:00pm
2:00pm and 4:00pm
4:00pm and 6:00pm
6:00pm and 8:00pm 8:00pm and 10:00pm
Monday to Friday
Sunday and Public Holiday
Between 12:00pm and 4:00pm
Next working day between:
2:00pm and 4:00pm
4:00pm and 6:00pm
6:00pm and 8:00pm
8:00pm and 10:00pm
Monday to Friday
Sunday and Public Holiday
Between 4:00pm and 11:59pm
Next working day between:
6:00pm and 8:00pm
8:00pm and 10:00pm
Next day between:
8:00am and 10:00am
10:00am and 12:00pm
2:00pm and 4:00pm
4:00pm and 6:00pm
Our deliveries are available from Mondays to Saturdays, from 8:00am to 10:00pm. Our deliveries are also available on Sunday and Public Holidays, from 8:00am to 6:00pm.
What areas do you deliver to?
Our home delivery service is only available on the main island of Singapore and not to Jurong Island or any of the outlying islands. We also deliver to offices, including those within the Central Business District (CBD). However, do take note that during events involving road closures, deliveries to offices located near such events will not be available.
If your premises require a special pass for entry, please inform us in advance via the web form.
What are the delivery charges?
Our delivery charges are as follows:
$59 and above*
Bulk Orders (600 items purchased per order)*
*Excluding delivery charges. Charges are inclusive of GST and calculated after discounts.
What are the delivery dates available for my order?
You can choose delivery dates up to 7 working days from the order date. All dates are subject to availability.
Can I change my delivery timings?
Yes, you may change your delivery timing by informing us at least 24 hours before the scheduled delivery date. Please submit your request via the web form.
Can your driver call me when reaching my place?
Sorry, in order to avoid disruptions or accidents, our drivers avoid making calls while out on the road making deliveries.
Why do your drivers only deliver to the front doorstep?
In order to ensure the privacy of our customers, and for security reasons, we can only deliver to the front doorstep. Thanks for your understanding.
I can't rush back in time. Can your driver leave the items outside my door?
Yes. Your order can be left outside your door if there are no chilled and frozen items -- after placing an order, please go to Manage your orders to indicate your request in the delivery instructions. However, we appreciate your understanding that FairPrice On cannot be held responsible for any missing items.
Can you leave my order at the guardhouse or concierge?
In that case, please arrange with the guardhouse or concierge to accept the order on your behalf. Otherwise, if they don't accept it, there will be a redelivery charge of $7 (inclusive of GST).
How are my items packaged for delivery?
Items are packed separately according to the type of groceries to prevent contamination and to minimise damage because we believe that your groceries should be received in the best condition possible.
Prior to delivery, chilled, frozen and fresh items are placed in our warehouse’s chillers/freezers. During delivery, they are immediately transported to cooler boxes on the delivery vehicle. This is to ensure that we maintain the freshness of our products even during the delivery process.
Other types of groceries are packed in plastic bags which are separate from chilled, frozen and fresh items before placing them on the delivery vehicle.
How do I change my delivery address or cancel my order?
To change the delivery address or cancel your order, please send us the request at least 24 hours prior the delivery date via the web form.
Delivery address for C&C orders cannot be changed. Please note that there will be an additional delivery charge of $7 (incl. of GST) imposed for normal orders and $30 (incl. of GST) imposed for bulk orders for the next delivery attempt.
My order is not here yet what should I do?
If you have not yet received your order within the confirmed delivery time slot, please call our Customer Service Hotline at 3138 9191 or submit your feedback via the web form.
What should I do if I missed my delivery?
To arrange for another delivery, please call our Customer Service Hotline at 3138 9191 or send us an email here.
Please note that there will be an additional delivery charge of $7 (inclusive of GST) imposed for normal orders and $30 (inclusive of GST) imposed for bulk orders for the next delivery attempt.
I have discovered missing/damaged/wrong items in my delivery order. What should I do?
Our apologies, please submit your feedback via the web form with your order ID within 7 days of receiving your delivery order. Please include photos of the damaged items and do not dispose as it may be required for our investigation. We will respond within 2 days to your issue.
Why am I unable to choose next day delivery for my Bulk Order?
Bulk Orders require 3 working days to process, hence delivery date can only be chosen three days from the day you have placed your order with us.
More on Shop & Donate
1. How is delivery to the Social Service Organisations (SSOrgs) done?
We consolidate all the donations to the Social Service Organisations (SSOrgs) and make deliveries to them twice a month. For the list of participating SSOrgs that you can donate to, please go to the 'Reserve a slot' page and click on the 'Shop & Donate' icon at the bottom of the page.
2. Is there any delivery charge if we do not meet the minimum spend?
No, we absorb the delivery costs for donations to the SSOrgs.
3. Is there a minimum donation requirement?
No, we accept any grocery donation amount to the SSOrgs.
4. Can we donate in cash together with the grocery donation?
We do not accept cash donations to the SSOrgs.
5. What items can we donate to the SSOrgs?
For the list of participating SSOrgs that you can donate to, please click on the 'Shop & Donate' icon at the bottom of the page. Then click on the respective SSOrg names to view their Grocery Request List to donate the requested items.
6. Can we amend the donation after we have checked out?
No amendments are allowed after the items have been checked out.
7. Can we get tax rebates on donations to the SSOrgs?
This is not applicable.
8. Is it possible for us to select Click & Collect for donations to the SSOrgs?
The Click & Collect function is not available for donations to the SSOrgs.
9. What are the payment modes available for donations to the SSOrgs?
We only accept Credit Card payment for donations to the SSOrgs.
10, As a Business user, can I purchase and donate to the SSOrgs?
Shop & Donate is only available to Individual accounts.
11. Can SSOrgs register for a Business account?
SSOrgs can register for a Business account and they will be entitled to the same benefits as a Business user.
12. We would like to purchase in bulk quantities to be delivered to a SSOrg, can we get a quotation or discount?
You may call our Customer Service Hotline at 3138 9191 or send us an email here to request a quotation.
Alternatively, you may browse our latest deals and promotions by going to the top of the menu on the left side of the homepage.
Can I donate to organisations other than the Social Service Organisations (SSOrgs) listed?
If your preferred SSOrg is not on our list, we suggest you opt for Home Delivery and specify the address of the SSOrg as the delivery address. However, the usual Home Delivery fees (if any) will apply.
What is Click&Collect and how does it work?
Our Click&Collect service allows you to order groceries on FairPrice On and collect them from selected FairPrice outlets at your chosen date and time.
I am interested to know more about the FREE Click & Collect Promotion. How do I participate?
Click&Collect is FREE everyday for a limited time period. A minimum order amount of S$29 is required. Please click here to view the nearest Click&Collect store to you.
Why should I use Click and Collect?
Save time and avoid crowds and long queues. Shop conveniently online and choose your preferred collection date and store where you’d like to pick up your order. We’ll have everything ready before you arrive. With Click & Collect, you can also enjoy in-store discounts and promotions.
Collect your order any time after 6pm on that date. Available from Monday to Saturday, excluding Sunday and Public Holidays. Please note that your order will only be held until 6.00pm the next day.
Where can I collect my order?
You can collect your Click&Collect order at selected FairPrice and Esso stores. Please click here and select 'Click & Collection locations' to find the full stores listing.
When can I collect my order?
Orders can be placed 7 working days in advance before your collection date.
Please collect your order within 24 hours starting from 6pm on your collection date (subject to stores’ operating hours).
Can I change the collection store after order confirmation?
Unfortunately, you will not be able to change the collection store after you have checked out and received your confirmation email.
Can I change the day to collect my items after confirmation?
Yes. You can change the delivery timing -- just call our Customer Service hotline and let us know at least 24 hours before the scheduled delivery.
Can I select the Click & Collect service as a Business user?
We're sorry that Click & Collect is not available to Business users, if you need help with the collection of your order from a store, please submit your request via the web form.
I have missed my collection timing. Can I still collect my order?
Yes, we will hold your order until 6pm the next day. If you are unable to collect your order, please inform us via the web form.
What must I bring when collecting my order?
You will need to present a hard or soft copy of your order confirmation email and your order ID.
Can another person collect the order on my behalf?
Yes, you may authorise another person to collect on your behalf. Please present a hard or soft copy of your confirmation email as verification.
How are items packed for collection?
Chilled, frozen and fresh items are separated from other groceries and non-food items during packing. They are placed immediately into chillers/freezers to keep them fresh.
Other groceries and non-food items are also separated into different plastic bags and sealed during packing.
Can my family member or a representative receive my items on my behalf?
Yes,they may receive your items on your behalf. For verification purposes, the representative must present the order ID number before receiving the goods from our delivery personnel.
Your Order ID number can be found in your order confirmation email as shown here:
Please take note that the representative must sign the delivery note on your behalf.
Does Click&Collect require a fee?
An administrative charge of $3 will apply for every Click & Collect order if you spend below the minimum purchase amount of $29.
Can I collect my order earlier?
No, Click & Collect order collection is only available on your selected date from 6pm onwards.
I did not receive the free gift with my purchase.
If certain promo codes are used, free gifts may be affected. But if you did not apply a promo code and the free gift is shown on your invoice, please contact our Customer Service hotline at 3138 9191.
What is FairPrice On’s return policy?
For wrongly purchased items up to $200 paid for by credit card only, you may return the affected items at any FairPrice Store (Except FairPrice Shop, FairPrice Express and Cheers). Returned items must be in their original packaging with proof of purchase within 7 days of the date you received them. For requests above $200 or orders that are not paid by credit card, please submit your request via the web form.
What is your return policy for Fresh items?
If you are not entirely satisfied with the quality of your item, please send us photos of the item within 7 days of delivery via the web form. We will refund the value of the item back to your credit card.
How do I reach the customer service?
You may submit your feedback or enquiry via the web form.
What are your Customer Service Hotline operating hours?
FairPrice On Customer Service Hotline: 31389191
Operating hours: 9.00am - 10.00pm (Mondays - Saturdays, except Public Holidays) and 9.00am - 6.00pm (Sundays and Public Holidays).
How long will you take to reply my email?
It will usually take 1-2 working days for our customer service staff to reply to your queries. Thank you for your patience.
What should I do if I made a mistake and ordered the wrong item?
Please notify us via the web form, at least two days before the scheduled delivery date and we will check to see if your order has been processed.
How soon will I receive the refund?
We will reimburse you the amount of your original purchase in the same mode of payment that you used. The refund will be reflected either in your next credit card statement, or the one after that, depending on the bank's billing cycle. For refund at stores, the refund amount will be given in cash.
My credit card is no longer in use. How can I receive the refund?
We can have the refund made to another credit card that you have used for past purchase. Otherwise, we will do a cheque refund.
Can my refund be made in FairPrice vouchers?
Sorry. We cannot make refunds in FairPrice vouchers.
Is the website compatible with all internet browsers?
Our FairPrice On website is best viewed with Internet Explorer 11 & Edge, Firefox 50+, Google Chrome 50+ and Safari 10+.
If you are using Windows and you would like to find out which version of Internet Explorer you are using, please follow these steps:
1. Open Internet Explorer and click the Tools icon found at the top right corner of the browser. For older versions of Internet Explorer, click on the Help button found on the menu bar
2. Click on About Internet Explorer located at the bottom of the drop down window.
3. The version of your Internet Explorer will then be displayed on the new pop up window.
For Windows XP: The Latest Version of Internet Explorer is IE8.
Why is the page not loaded properly?
There may be a web browser compatibility issue. Please check and install the latest version of your web browser. Our FairPrice On website currently works well on Internet Explorer 9, Internet Explorer 10, Firefox 22+, Google Chrome 24+ or Safari 5. Note that users on IE 8 browser may not be able to check out their cart.
If the problem persists, please upload the error message screenshots via the web form.
What is 'Found a Trolley' and how does it work?
Spotted an abandoned Fairprice trolley where it shouldn't be? Let us know by going to our app and select 'Found a Trolley'.
Take a photo of the trolley and submit it to us with your details and the location of the trolley. Thank you!