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1 September 2021

Cainiao enters partnership with FairPrice Group Supply Chain Business Unit to strengthen logistics services in Singapore

- Two-phase roll-out beginning with facilitation of customs clearance and last-mile delivery for Taobao and Tmall orders

- Customers will be able to receive their parcels within two working days after customs clearance

Singapore, 1 September 2021 – Cainiao Network, (“Cainiao”), the logistics arm of Alibaba Group, announced today its partnership with Grocery Logistics of Singapore (“GLS”), an entity of FairPrice Group Supply Chain business unit, with the aim of strengthening its logistics services in the market. This partnership entails a two-phase roll-out, namely providing a full-suite local logistics service from customs clearance to last-mile delivery for orders placed on Taobao and Tmall including bulky items, and expanding beyond the Alibaba e-commerce ecosystem to support more merchants in their cross-border logistics needs.

Under the partnership, Cainiao will be leveraging GLS’s strong logistics capabilities and resources, including customs fulfillment service and doorstep delivery service. This will increase its daily parcel handling capacity in Singapore to 42 tons or approximately 600 bulky items. Customers will be able to receive their parcels within two working days after customs clearance.

“Taobao and Tmall have been growing in popularity among consumers in Singapore given the variety of products they offer. We anticipate this demand will continue to grow, especially in the lead up to Alibaba’s annual 11.11 shopping festival. This partnership with GLS will allow us to expand and strengthen our logistics services in Singapore, with the enhanced ability to deliver bulky goods. There are many synergies that we can derive from this long-term partnership, and we are excited to embark on a phased roll-out of more customer-centric initiatives with GLS. This will contribute towards our goal of providing superior experience to better serve our customers,” said Ms Chris Fan, Head of Cross-Border, Singapore, Cainiao Network.

Ms Toh Hui Leng, Chief Operating Officer, Supply Chain Business, FairPrice Group said, "GLS has in place a digitised logistics ecosystem that utilises the latest supply chain technology and data analytics to meet the demands of e-commerce. Our partnership with Cainiao will bring about better cost-efficiency, productivity, and enhanced capabilities especially for last-mile delivery of bulky items – a logistical challenge for online platforms.”

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