Warehouse Club

Ongoing Promotions

About Us

Warehouse Club:
WHC is a wholly owned business under NTUC FairPrice. As one of the leading NTUC Co-operative in Singapore, FairPrice’s social mission is to moderate the cost of living in Singapore by providing quality products at best value, and excellent services. We strive to be the first mover to introduce new retail concepts to serve the varied needs of our customers and aim to excite our customers through imported products that are exclusive to WHC and most importantly, pass on greater savings to customers through bulks buy, value packs and multi packs.

Warehouse Club is located at:
1 Joo Koon Circle, Level 3, Singapore 629117
Tel: +65 6710 4584
Email: feedback@warehouseclub.com.sg
Open 9am to 10pm daily

Email us at feedback@warehouseclub.com.sg.

Get your Warehouse Club Membership to enjoy these benefits

Warehouse Club Members Benefits
Join the members-only Warehouse Club to enjoy a wide array of benefits
1. Must Buys – Up to 10% off in local multi packs and value packs, compared to FairPrice outlets
2. Exclusive Imports – Kirkland Signature, Tesco, Carrefour, Frosch and many more!
3. Super Deals – up to 50% off, clearance sales!
4. Earn Linkpoints with no minimum purchase for Link members, 4% rebate for FairPrice members

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Frequently Asked Question

What is Warehouse Club (WHC)?

WHC is a membership-based warehouse retail club. Opened in December 2014, it is the first and only warehouse club in Singapore for groceries and household consumables. WHC members enjoy greater savings through bulks buys, value packs and exclusive access to direct import products.


Where is WHC located?

WHC is located on Level 3 of FairPrice Hub building. 1 Joo Koon Circle. FairPrice Hub is located next to Joo Koon MRT station and 5 minutes from SAF Discovery Centre.

By MRT – Joo Koon MRT (EW29), EXIT A.

By Car/Taxi
i. Use Exit 20 (from Changi Airport towards Tuas) on Ayer Rajah Expressway (AYE) and turn right towards Benoi Road.
ii. Use Exit 40 on Pan Island Expressway (PIE) and turn right towards Benoi Road.


Why did FairPrice introduce WHC

As a progressive retailer, FairPrice is constantly looking for ways to serve customers better, and provide better value. The WHC model has been adopted from the US and parts of Asia, and is a way for FairPrice to pass on greater savings to customers by offering items in bulk. This concept also suits consumers who need to purchase items in bulk, for corporate events or social functions.

Join the members-only Warehouse Club to enjoy a wide array of benefits

  1. Must Buys – Up to 10% off in local multi packs and value packs, compared to FairPrice outlets
  2. Exclusive Imports – Kirkland Signature, Tesco, Carrefour, Frosch and many more!
  3. Super Deals – up to 50% off, clearance sales!
  4. Earn Linkpoints with no minimum purchase for Link members, 4% rebate for FairPrice members

 

How can I apply for WHC Membership?

Membership application and payment can be done at the WHC Membership Counter on Level 3.

New members may apply and pay for membership at the WHC Membership Counter at the Level 3 entrance. Membership cards will be issued on-the-spot, they can then be used to make purchases immediately.


When do I have to present the membership card?

Membership card must be presented to the cashier at the point of purchase.


Can I sign up for and/or own more than one Warehouse Club Membership Card?

Each person is only allowed to sign up for and own one Warehouse Club membership card. This card is non-transferable and its membership fee is non-refundable.


Can I share my WHC Membership Card with others?

WHC Membership Card is non-transferable. Members may bring along accompanying guests but the Member must be present at point of purchase to present the card to the cashier.


What should I do if I lost my card/there are changes in my personal details?

Should the card be lost, stolen or misplaced, or should there be any change in personal details, members are to notify Warehouse Club at email: feedback@warehouseclub.com.sg. A replacement card will be issued at a nominal administration fee $5 inclusive of GST.


How do I renew my WHC Membership?

Renewal notice will be sent to WHC Members.
Please approach the WHC Membership Counter at Level 3 entrance to renew your membership.
Please bring NRIC and the existing membership card for renewal.


How much is the Membership Fee?

Membership price is $30 for 2 years (for NTUC Union members, FairPrice members & shareholders) and $50 for 2 years (Non-Union members) effective 5 Aug 2015.
Please pay at Warehouse Club Membership Counter at Level 3.


When does my WHC Membership expire?

Membership is valid for 2 years from date of issuance.


I have not received my WHC Membership Card.

It usually takes 2 to 3 weeks to process the application. Please let us know the mode and date of registration. We will get the WHC membership department to check and get back to you soon.


I have paid membership at the store but yet to receive my card. Can I still shop at WHC?

Please produce the receipt for the payment of WHC membership fees to the Membership Counter of WHC to verify your membership status. A card would be issued to you upon verification and you can make immediate purchases at WHC.

What other exclusive brands can we expect from WHC? Will you be introducing these brands to FairPrice outlets?

WHC seeks to offer the best value-for-money options for members and by bringing in new exclusive brands from all around the world. For now, we offer Kirkland signature products, which is a range that offers quality products at a good value, cost savings. We will also be looking to bring popular housebrands from major supermarkets around the world.


Will the offerings at WHC be cheaper compared to FairPrice supermarkets?

Warehouse Club boasts a unique retail format – a mega retail store in a warehouse, which follows similar WHC formats that currently operate in the US and part of Asia, where the store is only open to members. Warehouse Club offers savings through bulk buys, value packs and exclusive brands like Costco Kirkland. As such, its offerings are different from the usual FairPrice supermarkets. The goods offered here are bulk packed food essentials and groceries, such as fresh meat & seafood, fruits as well as rice, oil, milk powder, fruit juices. At WHC, the range of meat, seafood, fruits and vegetable offered comes in bigger than usual packages available in FairPrice supermarkets.

Members can also buy household consumables in bulk and enjoy great savings from 10% to 20%. In addition, members will also be able to enjoy special products that are discounted up to 30% to 50%, which are placed at various parts of the store.


What are some of the popular Kirkland Signature items?

We have only just started selling Kirkland Signature products today but from what we understand, there are several items that are popular in other markets. These include cashew and almond nuts, chocolates and snacks, packaged processed fruits such as dried blueberries, condiments and seasoning like mayonnaise, tomato paste, organic chicken stock, assorted drinks and juices are popular among consumers.


Are WHC goods returnable or refundable?

For wrong products purchased, they can be returned for exchange or refund, provided they are returned in a re-saleable condition within 7 days of purchase with an original receipt. Refund will be provided through the same method of payment.

Please note that we are unable to provide refund or exchange for all food items, toiletries, cosmetics, earrings, opened bedding and opened technology items. Undergarments are also non-refundable and non-exchangeable due to hygiene issues.

For products under warranty, please approach the local authorised service centre for assistance.


What are the payment methods at Warehouse Club?

FairPrice looks to offer convenience to customers, and WHC is not excluded. It accepts payment from Visa, MasterCard, Diners, Amex and JCB credit cards, as well as in the form of NETS and cash payments.


Does WHC provide delivery?

Free delivery is available for a minimum purchase of $500. $30 delivery fee applies for purchases below $500. Delivery is available for all items including electronics and groceries, and excludes fresh, chilled and frozen items.
WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.


Are customers able to order WHC items online?

The WHC retail format does not have an online service at the moment. However, FairPrice seeks to provide convenience and adapt to customers’ lifestyles and will constantly look at innovative methods to serve customers better.

WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.


Do purchases at WHC enjoy the same discounts as FairPrice stores such as FairPrice reward schemes and seniors/pioneer generation discounts?

WHC is a different retail format from the typical FairPrice supermarkets. As products are already very much discounted for WHC members as compared to FairPrice supermarkets, all WHC purchases are not entitled to the usual reward schemes and discounts such as BYOB discounts, Just Wine Club discounts, Seniors and Pioneer Generation Discounts.


Can I use my Linkpoints for redemptions?

Yes, with effect from 1 Aug 2021, Link members can earn Linkpoints with no minimum purchase. Linkpoints can be redeemed for purchases excluding membership fees.

Contact Us

We are conveniently located next to Joo Koon MRT Station – away from the crowded city and easily accessible by taxis, cars, and MRT.

1 Joo Koon Circle, Level 3, Singapore 629117

  +65 6710 4584

  Operating Hours 9.00 AM – 10.00 PM (Mon – Sun)