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About Us
Warehouse Club:
WHC is a wholly owned business under NTUC FairPrice. As one of the leading NTUC Co-operative in Singapore, FairPrice’s social mission is to moderate the cost of living in Singapore by providing quality products at best value, and excellent services. We strive to be the first mover to introduce new retail concepts to serve the varied needs of our customers and aim to excite our customers through imported products that are exclusive to WHC and most importantly, pass on greater savings to customers through bulks buy, value packs and multi packs.
Email us at feedback@warehouseclub.com.sg.
Frequently Asked Question
What is Warehouse Club (WHC)?
WHC is a membership-based warehouse retail club. Opened in December 2014, it is the first and only warehouse club in Singapore for groceries and household consumables.
WHC is located on Level 3 of FairPrice Hub building. 1 Joo Koon Circle. FairPrice Hub is located next to Joo Koon MRT station and 5 minutes from SAF Discovery Centre.
By MRT – Joo Koon MRT (EW29), EXIT A.
By Car/Taxi
i. Use Exit 20 (from Changi Airport towards Tuas) on Ayer Rajah Expressway (AYE) and turn right towards Benoi Road.
ii. Use Exit 40 on Pan Island Expressway (PIE) and turn right towards Benoi Road.
Why did FairPrice introduce WHC
As a progressive retailer, FairPrice is constantly looking for ways to serve customers better, and provide better value. The WHC model has been adopted from the US and parts of Asia, and is a way for FairPrice to pass on greater savings to customers by offering items in bulk. This concept also suits consumers who need to purchase items in bulk, for corporate events or social functions.
What other exclusive brands can we expect from WHC? Will you be introducing these brands to FairPrice outlets?
WHC seeks to offer the best value-for-money options for customers and by bringing in new exclusive brands from all around the world. For now, we offer Kirkland signature products, which is a range that offers quality products at a good value, cost savings. We will also be looking to bring popular housebrands from major supermarkets around the world.
Will the offerings at WHC be cheaper compared to FairPrice supermarkets?
Warehouse Club boasts a unique retail format – a mega retail store in a warehouse, which follows similar WHC formats that currently operate in the US and part of Asia, where the store is only open to members. Warehouse Club offers savings through bulk buys, value packs and exclusive brands like Costco Kirkland. As such, its offerings are different from the usual FairPrice supermarkets. The goods offered here are bulk packed food essentials and groceries, such as fresh meat & seafood, fruits as well as rice, oil, milk powder, fruit juices. At WHC, the range of meat, seafood, fruits and vegetable offered comes in bigger than usual packages available in FairPrice supermarkets.
Are WHC goods returnable or refundable?
For wrong products purchased, they can be returned for exchange or refund, provided they are returned in a re-saleable condition within 7 days of purchase with an original receipt. Refund will be provided through the same method of payment.
Please note that we are unable to provide refund or exchange for all food items, toiletries, cosmetics, earrings, opened bedding and opened technology items. Undergarments are also non-refundable and non-exchangeable due to hygiene issues.
For products under warranty, please approach the local authorised service centre for assistance.
What are the payment methods at Warehouse Club?
FairPrice looks to offer convenience to customers, and WHC is not excluded. It accepts payment from Visa, MasterCard, Diners, Amex and JCB credit cards, as well as in the form of NETS and cash payments.
Free delivery is available for a minimum purchase of $500. $30 delivery fee applies for purchases below $500. Delivery is available for all items including electronics and groceries, and excludes fresh, chilled and frozen items.
WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.
Are customers able to order WHC items online?
The WHC retail format does not have an online service at the moment. However, FairPrice seeks to provide convenience and adapt to customers’ lifestyles and will constantly look at innovative methods to serve customers better.
WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.
Do purchases at WHC enjoy the same discounts as FairPrice stores such as FairPrice reward schemes and seniors/pioneer generation discounts?
All WHC purchases are not entitled to the usual reward schemes and discounts such as BYOB discounts, Just Wine Club discounts, Seniors and Pioneer Generation Discounts.
Can I use my Linkpoints for redemptions?
Yes, with effect from 1 Aug 2021, Link members can earn Linkpoints with no minimum purchase.
Contact Us
We are conveniently located next to Joo Koon MRT Station – away from the crowded city and easily accessible by taxis, cars, and MRT.
1 Joo Koon Circle, Level 3, Singapore 629117
+65 6710 4584
Operating Hours 9.00 AM – 10.00 PM (Mon – Sun)
