Send in pictures of defect within 3 days of delivery
Our Customer Service associates will get back to you as soon as they can
For deliveries fulfilled from our central distribution centre: A dedicated Quality Assurance team checks the quality of fresh products daily. Fresh products that are unable to meet the guidelines are removed.
For deliveries fulfilled from our stores: Our trained pickers carefully check fresh products upon picking. Quality checks are also conducted by delivery dispatchers prior to delivery as well.
Fresh products are stored at 0 – 4 °C or 16 – 20 °C depending on product category. Chillers are constantly monitored throughout the day to ensure that the cold chain is not compromised during storage.
Pickers are trained to pick as if they are the customers. They will check the quality of fresh products upon picking. Fresh products are also packed appropriately.
Raw poultry, seafood & meat are delivered in cooler boxes with eutectic plates, ensuring that temperature is maintained at less than 4 °C. For fresh products, upon release to drivers, delivery will be made within 4 hours.