We understand your frustration when something in your cart is unavailable on delivery day. That’s why we’ll replace it with a similar product of equal or better value – even if it’s more expensive! Applies for selected groceries only.
For example, if Pasar French Bean ($2.00) in your order is unavailable on delivery day, we’ll replace it with Pasar Organic French Bean ($2.95). Don’t worry, you don’t need to pay extra!
Here’s how to opt in for Substitution
Opt in for substitution via the prompt at the checkout/accounts page
On delivery day, you will receive an SMS if an item in your order has been substituted
Upon delivery, substitutes will be marked with a sticker
Opt in for substitution via the prompt at the checkout/accounts page
On delivery day, you will receive an SMS if an item in your order has been substituted
Upon delivery, substitutes will be marked with a sticker
Via Checkout
Via Account
Unable to opt in for Substitution? Don’t worry as we’re working hard to make this feature available for more users! Find out more here.
Opted in already? Start shopping for fresh now!
Related articles:
